Nexi continues to grow and develop. We have joined Europe's leading acquiring platform and thus offer our customers the possibility to accept online and stationary payments uniformly and Europe-wide.
This applies not only to international card schemes, but above all to the acceptance of local payment methods such as girocard, Dankort, Bancomat or Bankaxept. To this end, we have committed ourselves to investing consistently in further development. First and foremost, you as a customer will benefit from this.
The constant further development results in advantages for our customers:
Omnichannel
The centralisation and optimisation of our acquiring activities brings the stationary and online business closer together. Uniform and combined settlements and reporting are possible without any problems.
Fast Settlement
Nexi is a participant in the local settlement systems. This allows us to process foreign currencies for you without additional conversion and without loss of time.
All functions under one roof
Through our merger, we manage all customer-relevant processes end-to-end under one roof. Further developments and innovations can thus be offered to you much faster.
Nexi Portal
The ESP Portal and Nexi Portal are being merged. In future, you as a customer will be able to handle all the usual reports, as well as chargeback handling and the verification of transaction data centrally in the Nexi Portal.
Cutoff time
We are adjusting the daily cutoff time from midnight to 4am. This allows you to book longer sales and still get paid directly the following day.
Europe-wide payment setup
Uniform pan-European setup with a variety of currencies and languages that can be offered.
Optimised chargeback handling
In future, we will offer centralised chargeback communication via our Nexi portal. Communication via fax will not be continued. Postage will still be possible, but we recommend switching to chargeback management via the portal. Communication via the portal is fast, reliable and even helps the environment by avoiding postal dispatch.
Changes for you
New, improved merchant acceptance accounting (statement)
The new statement provides an overview by charge type and card type for easy reconciliation with your bank account and POS system.
Due to the clear and detailed design you can see at a glance how the gross - and net invoice is composed and which amount is reflected. Take a look at the new statements here.
Updating the Electronic Payment Advice (EPA)
In order to comply with the latest security standards, we regularly update our EPA files. Make sure that you adapt your automated reconciliation processes to the latest format in good time. In addition, the reference address from which you receive your EPA files will also change. If we have not already contacted you about this, please contact our LAKA Service.
Adjustments in the VAT calculation
In future, VAT will no longer be calculated at individual transaction level. This reduces rounding differences and is in line with international standards. At payment level as well as branch and terminal level, VAT will continue to be shown and can be used for automated reconciliation.
Manuel Rebookings
Our guidelines on manual follow-up bookings have been adjusted. Rebookings must always comply with our compliance guidelines and our terms and conditions. Selected services may therefore not be offered. The adjustments only affect very specific forms of booking. If you are affected, we will inform you separately via our support.
Standardisation of the bank statement text
Almost all of our customers already use the free service and receive all payment information on their bank statement. Due to new regulations and our efforts to further digitalise our service, we are standardising the format we offer. Here you will find details of the information that will be sent in the reason for payment section of your bank statement.
Changing the consecutive payment number
The consecutive payment number on the payment text is reset and starts again from the beginning at "1".
Chargeback Handling
We will discontinue chargeback communication via fax in the near future and offer it centrally via the Concardis portal. Delivery by post will still be possible, if necessary. We recommend switching to centralised communication. This reduces the delivery time compared to postal delivery and the environment is also helped in the digital way. Basic information on chargebacks can be found here.
Changing the invoice number
The invoice number is one of the required mandatory details of a proper invoice. With the changeover to a new card acceptance statement (statement), the invoice number is also adjusted as follows: "Contract partner number-YYYY-MMTT-Invoice intervals(M/W/D)-Invoice currency" (e.g. 15711111-2022-0831-M-EUR). This also ensures the uniqueness of the invoice number.
Change of Nexi bank details / new Nexi IBAN for clients
Nexi accounts will change as part of the platform update. If you have established automated processing procedures for incoming transfers / direct debits by means of the processing of electronic account statements (MT940 / CAMT), define the sets of rules for this purpose also for the new IBAN(s). Due to specific payment modalities, a temporary parallel operation of "old and "new" IBANs may occur. If you need the IBANs in advance as part of the adjustment of the automated processes, please contact your account manager.
If you pay amounts manually by bank transfer, please pay attention to the new bank details in the document. You will always find the new bank details on the documents we provide you with.
Customization for manual authorization postings and the cancellation of authorizations
The process for manually initiating authorization bookings and cancellations is changing. In the future, authorization bookings must take place via a new hotline. In the future, cancellations can only be made via a webform either as an individual or mass upload. You can find the webform on the Nexi Merchant Portal homepage
Important notice: Onboarding delays
Before and during the platform update, there may be delays in the onboarding process of new merchants/outlets. Please take into account urgent deactivations and inform us as soon as you receive the relevant deadline for the platform update from us.
Questions and answers
We help you personally
Specialised service teams provide competent information.
QUESTIONS ABOUT THE PLATFORM UPDATE:
+49 69 7922 2015
WRITE US:
LAKA-serviceDE@nexigroup.com
ABOUT US
KONTAKT
NEXI GERMANY GMBH
Helfmann-Park 7
65760 Eschborn
Germany
069 7922 4060
serviceDE@nexigroup.com