Nexi Customer Service

We are there for you in person.

Here you can find the answer for your questions:

Card readers

Here you will find the most frequently asked technical questions about our card readers.
To the FAQ

Contract issues

Here you will find the most frequently asked questions about our contracts and card acceptances.
To the FAQ

Turnover/Transactions

Here you will find the most frequently asked questions about transaction overviews, the portal, etc.
to the FAQ

E-Commerce

Here you will find the most frequently asked questions regarding online payments.
to the FAQ

SmartPay customers

You can find all the answers to your questions in the SmartPay portal.
To the portal

Rebranding (from Concardis to Nexi Germany)

Here are the most frequently asked questions related to rebranding.
to the FAQ

Authorization service

Here you will find step-by-step guidance on how to create, and delete or refund authorizations.
to the authorization service

Acquiring Statement and Portal

Here you will find the most frequently asked questions about card acceptance billing, Merchant Portal and digitization.
to the FAQ

MyPayments App

Here are the most frequently asked questions related to the MyPayments App.
To the FAQ

Do you need more support?

Our hotline

Our specialized service team will give you competent information. We are available for you under:

+49 69 7922 4060

Contact by email

If you can't reach us by phone, just send us an email at:

serviceDE@nexigroup.com

Your benefits

Nexi services

Professional customer service

Nexi customer service is here to help you. In case of technical and commercial problems you will be helped immediately. In case of any difficulties with your device, you have the possibility to exchange your card terminal.

Sales at a glance everywhere

With Nexi, you can track your sales, transactions and payouts at any time from anywhere via app or portal. Individual analysis options about customer flows and sales development enable you to optimize your business.

Secure and reliable

Startup packages are ready for use in 48 hours. Your payouts are made daily. You have flexible contract terms. We will be happy to advise you on individual requirements and additional functions. Nexi ensures the smooth running of highly complex, encrypted data transfer.

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NEXI GERMANY GMBH

Helfmann-Park 7
65760 Eschborn
Germany

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