That is changing
In the future, you will receive your card acceptance statement in a refreshed and more user-friendly design. Please inform your accounting department about this update, and don't hesitate to contact us if you have any questions.
New and improved card acceptance statement
The new statement provides an overview by type of fee and card type for easy reconciliation with your bank account and cash register system.
Through its clear and detailed design, you can quickly discern the composition of both the Gross and Net invoices, as well as the total amount being invoiced.
Chane of invoice number
The invoice number is among the necessary requirements for a proper invoice. With the transition to a new card acceptance statement, the invoice number will also be adjusted as follows: 'Contract Partner Number-YYYY-MMDD-Invoice Intervals (M/W/D)-Invoice Currency' (e.g., 15711111-2022-0831-M-EUR). This ensures the uniqueness of the invoice number.
Other Important Information to Note
Adjustments in VAT Calculation Logic
The VAT calculation logic is being aligned with international standards. In the future, VAT will only be calculated, rounded, and added based on the batch processing method, rather than on individual transaction level. This process will occur automatically on a daily basis. This adjustment aims to reduce rounding differences and decimal effects.
Cutoff-Time
We are adjusting the cutoff time from midnight to 4 a.m. This allows you to book transactions for a longer period while still receiving direct payouts on the following day.
Standardization of Bank Statement Text
Almost all of our customers are already benefiting from the complimentary service of receiving all payment information on their bank statement. In compliance with new regulations and our commitment to further digitize our offerings, we are standardizing the format we provide. Here you will find details regarding the information transmitted in the reference field of your bank statement
Changing the consecutive payment number
The consecutive payment number on the payment text will be reset and start again from „1“.
Handling Chargebacks
We will discontinue chargeback communication via fax in the near future and instead offer it centrally through the Nexi Merchant Portal. Delivery by postal mail will still be possible if necessary. We recommend transitioning to centralized communication, which will reduce delivery times compared to postal mail and also benefit the environment by using digital channels. You can find general information about chargebacks here.
Manual subsequent booking
Our guidelines for manual subsequent bookings have been adjusted to ensure compliance with our policies and terms and conditions. Please note that selected services may not be available as a result of these changes. These adjustments only apply to very specific forms of booking. If you are affected, we will provide you with individual notification through our support team.
Update of the Electronic Payment Advice (EPA)
To maintain the latest security standards, we consistently update our EPA files. We kindly remind you to adjust your automated reconciliation processes promptly to align with the latest format. Additionally, please note that there has been a change in the delivery address for receiving your EPA files.
Deactivation of ESP Portal and Transition to Nexi Merchant Portal
To enhance user experience and streamline operations, we will be phasing out the ESP Portal and transitioning all users to the Nexi Merchant Portal. Registering with the Nexi Merchant Portal is essential for continued access and improved functionalities.
Questions and Answers
NEXI GERMANY GMBH
Helfmann-Park 7
65760 Eschborn
Germany
069 7922 4060
serviceDE@nexigroup.com