FAQ
Terminals
Here you will find the most frequently asked technical questions about our terminals.
Contract issues
Here you will find the most frequently asked questions about our contracts and card acceptances.
Revenue/ Transactions
Here you will find the most frequently asked questions about transaction overviews, the portal, etc.
E-Commerce
Here you will find the most frequently asked questions regarding online payments.
SmartPay customers
You can find all the answers to your questions in the SmartPay portal.
Rebranding (from Concardis to Nexi Germany)
Here are the most frequently asked questions related to rebranding.
Authorization service
Here you will find step-by-step guidance on how to create, and delete or refund authorizations.
Acquiring Statement and Portal
Here you will find the most frequently asked questions about card acceptance billing, Merchant Portal and digitization.
MyPayments App
Here are the most frequently asked questions related to the MyPayments App.
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ABOUT US
NEXI GERMANY GMBH
Helfmann-Park 7
65760 Eschborn
Germany