Nexi CLV+

Chargebacks can occur for various reasons. In most cases, there is insufficient funds in the cardholder's account.

If a chargeback occurs, it may be necessary for Nexi to request signed direct debit mandates for specific CLV+ payment transactions. If you are unable to locate the mandate, we kindly ask you to inform us as well.

The term "self-payer" refers to customers who pay the outstanding amount resulting from a returned direct debit in person at the point of sale (POS).

The merchant should inform the customer that the outstanding amount will be debited from their account again. The debit will either occur in the middle or at the end of the month. If the cardholder wishes to pay on-site, we recommend charging a processing fee of €11.00. The merchant should note the following details and promptly forward them to us (clv-collection-dach@nexigroup.com) so that we do not initiate any further processing steps:

• IBAN and BIC of the cardholder
• Name and address of the customer
• Original purchase amount
• Purchase date

It is possible for a customer to claim defects in the underlying transaction. For example, they may cite defects in the purchased goods and object to the direct debit. If Nexi becomes aware of this during the collection process, we will refer the matter to the merchant for clarification. If the customer contacts the merchant directly, we request that you provide relevant information to:

clv-collection-dach@nets.eu

• IBAN & BIC of the cardholder
• Name and address of the customer
• Original purchase amount
• Purchase date

We are here to assist you with any questions regarding returned direct debits and the management of self-payers.

Please don't hesitate to reach out to us:

Email: clv-collection-dach@nets.eu

Phone: 069 – 7922 2032 (Mo-Fr 9-18 Uhr)

Receipt Text

I authorise the company named above/on the
reverse, as well as Nexi Germany GmbH,
Helfmann-Park 7, 65760 Eschborn, Germany
(‘Nexi’), creditor ID DE82CC000000346626
and/or cardtech Card & POS Service GmbH,
Richard-Byrd-Str. 37, 50829 Cologne, Germany
(‘cardtech’), creditor ID DE6000100000127220,
to withdraw the amount due today stated on
the reverse from my account via direct debit.
I also instruct my bank to honour this direct
debit. I can demand that the amount be
refunded within eight weeks after the date on
which the debit was made. The terms and
conditions agreed with my bank apply here.

CHARGEBACKS
I am aware that any rejection of the direct debit
may result in bank fees as well as any further
items incurred for damage. In the event of
chargebacks for which I am responsible,
I undertake to refund the bank fees and any
further items incurred for damage in the full
amount. In this case, I authorise Nexi and
cardtech to make up to two attempts to
withdraw from my account the purchase
amount as well as the aforementioned items
as a total amount. The further withdrawal
attempts will be carried out between seven and
60 days, respectively, after the chargeback.
In the event that a direct debit is rejected,
I irrevocably instruct my bank to, upon
request, provide the company as well as Nexi
and cardtech with my name and address for
the assertion of the claim.

...............................................................................................................
(Signature) www.nexi.de

DATA PROTECTION INFORMATION
My payment data (account number, sort code,
card expiry date, card suffix number, date,
time of day, payment amount, terminal
identification, place, company and branch) is
transmitted to Nexi/cardtech for the purpose
of card verification and payment processing.
Furthermore, Nexi/cardtech is informed if a
direct debit is not honoured (chargeback). If
you have declaredly asserted rights from the
underlying transaction (e.g. due to a material
defect of a purchase) in connection with a
rejected direct debit, this notification is
deleted immediately. Additionally, the payment
information is stored and used together
with the chargeback information for the
prevention of card misuse and for the
mitigation of payment default risk.
In this respect, Nexi/cardtech also makes
recommendations to other merchants
connected to their system about whether a
payment made using girocard and signature
can be accepted.
If a payment with girocard and signature is not
accepted, there is a possibility of carrying out
the cashless payment by entering the PIN,
provided that positive authorisation has been
issued by the card-issuing bank. You can find
further information in the notice.

Merchants who use Nexi's secure SEPA direct debit scheme benefit from favorable conditions. The costs for merchants are significantly reduced compared to other payment methods. Furthermore, we offer a cost-effective alternative to the EC scheme with PIN entry. The exact costs for merchants may vary depending on individual agreements.